Implementing SMART Goals
First, let’s take a look at how we would utilize each SMART goal tool in our parking lot change:
Specific – Be specific and state clearly and be precise on what the new change is and why it’s necessary. Do allow for employee input on all levels so each person understands why the change is necessary. Be prepared for resistance to change and have a plan, facilitator or team to deal with helping those who don’t understand the need for the change.
Measurable – As part of your resistance to change process, you can show employees why it is indeed better for the customers to have access to a closer or more open parking space. Do this using by offering up data they can see and measure. For example, if customer surveys show the business was losing money due to the customer parking lot area—offer that to those who object to the change so they can see, touch and understand the change.
Achievable – It’s important to let everyone involved in the change understand that without their cooperation, the change isn’t feasible or achievable. If one employee totally disagrees and refuses to accept the new employee parking lot area, he or she may find others to join them in their revolt. Show them this change is only possible if everyone participates—even top level management.
Relevant – You must also be able to convey why the change is relevant to the employee as well as the customer. Help them understand things like customer attitudes and satisfaction can only be improved upon if their experience starts outside of the building with a wider, more accessible parking area. Let them know unhappy customers will only make their job harder—especially if trying to please an already angered customer who was forced to park far away from the building. For the naysayers, you may wish to implement an employee parking spot of the month within the customer parking area and make sure to be fair when rotating the spot.
Time-Bound – Offer up enough time for everyone to accept the new employee parking area. Let them know as far in advance as possible when the change will be implemented. Expect some to deny or ignore the change and use change control processes to help them overcome their resistance. Have a change resistance committee to help those who are having a difficult time—or those that constantly complain about the change.
This simple example of SMART goals for change a management process will ultimately ensure any organization change flows in a streamlined process, allows enough time for acceptance, and offers up realistic goals that will make those fearful or non-accepting of the change, willing to follow the new rules and be part of the company’s team.