Objectives and Benefits of Change Management
IT Service Management (ITSM) is a discipline within the Information Technology Infrastructure Library (ITIL) framework that is used for managing small-, medium- and large-scale technology systems. ITSM is geared toward customers, putting the customer relationship first as opposed to focusing on the IT philosophy.
The objective of IT change management is to manage the change process such that introduction of errors and incidents related to change are minimized. It ensures that standard methods and procedures are used so that changes can be addressed expediently and with the lowest impact on service quality. It is essential that all changes are traceable so that what changed can always and easily be determined.
There are many benefits to effective Change Management, including:
· Reduced time to implement changes;
·Better cost estimates for proposed changes;
·Enhanced management information regarding changes;
·Improved ability to smoothly regress to a previous state in the event of change failure or unanticipated results; and
·Minimized disruptions to ongoing service provision.