Change Management Factors During Outsourcing
In short, a change management program during outsourcing will require proven leadership skills, a plan to safeguard stakeholders’ interests, transparent procedures, broad-based communication strategy, and step-by-step change-over guidelines. Refusal to invest in change management programs during the outsourcing phase may lead to avoidable investments later or the entire outsourcing plan could end in a fiasco.
It is good to start planning for change management well ahead of outsourcing the assignments, as it requires sufficient time for establishing the relationship between the client and the outside contractors, and adjusting to two different work ethics.
The change management program, for it to be effective and successful, has to be a collaborative effort between the client and the outsourcing agency. Although most change management program components are the responsibility of the client organization, the outsourcing agencies must also be fully aware of how outsourcing initially affects the client organization and work to ensure the program takes off and runs without any hitches.
Resistance to change is indeed part of natural human nature. Outsourcing is becoming almost inescapable for many different organizations and has to be accepted as today's business reality. Therefore, an effective change management policy must be evolved and put in place for outsourcing methods to succeed.