Quality Planning - Conclusion
A successful Quality Planning Exercise will outline clearly all results from the use of the aforementioned tools and techniques and should be accurately represented in the following areas.
1. The Quality Management Plan. This describes how the project team will utilize the company Quality Policy and is directly linked to the Project Management Plan. The Quality Plan will address all areas relating to QC (Quality Control), QA (Quality Assurance) and of course, continuous improvement for all processes relating to the project.
2. Quality Metrics must be defined for all areas. AQL (Acceptable Quality Level), failure rates, reliability testing and many other areas relating to QA and QC are defined.
3. Checklists are created to ensure ongoing quality and are performed through the use of Audits or other regular inspection activities. Audits can be in-process, internal or an external consultant may be used to carry out unbiased process and quality audits. Negative results from Audits follow a corrective action or root cause analysis process, and are resolved according to scale of problem or time pressures involved. If a minor issue, a typical response type is defined internally.
4. Record the quality goals of the project and establish a baseline, falling below this baseline will trigger immediate action, up to and including shutting down production.
5. The Process Improvement Plan must be updated to reflect all ongoing changes and all related documents are updated according to the current Change Control Process. Timeframes for completion will vary depending on the costs of implementation (perhaps existing stock will be used up first)and other factors.
From this article, you will appreciate that quality planning is indeed an essential part of Quality Management and encompasses a myriad of processes (unmentioned ones include New Product Introduction and FMEA) which are essential parts of the overall project management agenda.
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