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What Are The Benefits of a Quality Management System?

written by: Kevin-F • edited by: Wendy Finn • updated: 5/20/2011

What is a quality management system, and how can we reap the benefits of quality management systems? This is an important issue that is confronting the modern project managers who are concerned with implementing quality standards.

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    What Is Quality

    quality management Quality basically defines what is required, and how it can be achieved. It also implies complying with the necessities, and suitability of being used. The realm of quality has been changing rapidly from just manufacture, to numerous other disciplines like finance, information technology, and human resources. The benefits of implementing a quality management system are numerous, including creation of quality products, and quality systems. Quality management system software is extremely useful for implementing a quality management system, and excellent quality control, resulting into total quality management. Software testing procedures are used extensively, to ensure that only the quality products are produced, while those not meeting the quality standards are rejected.


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    What Is A Quality Management System

    A quality management system can be defined as the implementation of dedicated activities in a project to obtain continuous improvement, and enhance the organization efficiency. The foremost effort of this system is to correctly and precisely define the procedure that will cause creation of quality products and quality services. The aim is to prevent the errors while within the project, and not after a product has been delivered to the user. There are many benefits to a quality management system, due to which the organizations are devoting more efforts to improve quality management.

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    Benefits of Quality Management Systems

    The trend of implementing a quality management procedure is gaining popularity in all organizations, since there are tremendous benefits in using a quality management system. Some of the benefits are explained below:


    Achievement Of Project Scope


    This system facilitates a business, to attain the objectives that have been defined in the organization strategy. It ensures the achievement of stability and reliability regarding the techniques, equipment, and resources being used in a project. All project activities are integrated and aligned towards the achievement of quality products. These efforts commence by identifying the customer needs and expectations, and culminate in their contentment.


    Customer Satisfaction


    A fully recognized and implemented quality management system, will ensure that the customer is satisfied by meeting their requirements, and will thus enhance the confidence of the customer. Attaining customer satisfaction is a great achievement for the organization, that will assist in capturing the market, or increase the market share.


    Consistent Products


    Implementing a quality management system can assist to attain more consistency in the project activities, and enhance the effectiveness by improvement in the resources and time usage.


    Implementation Of Best Practices & Process Improvement


    The discipline of quality includes the efforts directed towards the improvement of processes, being used to maintain consistency, reduce expenditures, and ensure production within the schedule baseline. The systems, products, and processes are continually improved by the implementation of best practices, like modern manufacture techniques, use of primavera project management software including Primavera P6, and the use of proper quality control techniques.

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    Increase In Production


    Improved production is achieved due to proper evaluation techniques being applied, and better training of the employees. A strict process control is directed towards performance consistency, and less scrap. Supervisors experience less late night problematic phone calls, since the employees are trained on troubleshooting.


    Less Rework


    Quality is measured continuously due to the appropriate procedures that ensure immediate corrective actions on occurrence of defects. Since efforts are directed towards quality products, rework due to warranty claims is minimized. This reduction increases customer confidence, and increase in business.


    Increased Financial Performance


    Investment in quality management systems are rewarded by improved financial performance. UCLA conducted a research on the companies being traded on the New York Stock Exchange, and observed that the financial performance of the companies that obtained ISO 9000 Quality Standard certification was improved significantly, compared to the other companies.


    Increase In Market Share


    Other quality management system benefits include proper management of project risks and costs, and identification of development prospects. This results in an increase in market share and reputation, and capability to react to industry opportunities.


    Improvement In Internal Communications


    The quality management system emphasizes the issues related to operations management. This encourages frequent interaction between project departments or groups, and promotes harmony. All these factors contribute to improved quality, and customer satisfaction.

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    Implementation Of Quality Management System

    An efficient quality management system should initially accurately determine the expectations and needs of the customers, and subsequently transform this into quality products. For the successful implementation of a TQM system, it is essential that the executive management should provide full support and leadership, provision of a suitable quality policy, and establishment of measurable goals. The project management team should be involved in the quality system, and suitable training be arranged to enhance the skills. A useful system should be a tactical tool that is intended to facilitate the achievement of project goals. Evaluation of the usefulness, efficiency, and ability of a quality management system is crucial. Review and examination should be performed regularly to audit the quality requirements, achievement of the project objectives, and ensuring customer satisfaction. This review will ensure that the quality management system benefits are being fully obtained, and amendments in the system are implemented wherever necessary.

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    • Iowa State University, Reporting Benefits QMS, URL:

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