At times, people may attempt to harm the reputation of others by communicating feedback that has a few facts and also contains some false statements. Strategies dealing with negative feedback in such a situation should be to exclude the incorrect portion; the facts should be deliberated to evolve a positive response plan.
Initial response should be to remain neutral and only listen to the feedback impartially. Only an unbiased attitude will enable the revealing of facts and false statements. Retaliation should be avoided, and feedback should not be considered to be directed toward a particular individual. Attempt to concentrate on facts by using a root-cause analysis and create a win-win situation.
Request Additional Information
It may be useful to obtain additional information related to negative feedback to prepare an appropriate response, since the feedback received may not contain complete details. Properly addressing negative feedback may not be possible without obtaining complete information.
The individual's dignity should not interfere while reacting to negative feedback. A desire to react harshly should be controlled to prevent unnecessary escalation. The event may be ignored temporarily to gain time for a better response. The feedback may be re-examined subsequently, which may produce improved decisions.
On certain occasions, time may be crucial when dealing with negative feedback. Appropriate answers to such feedback may not be available instantly. However, delay may prove to be detrimental, and acknowledgment of the feedback, with assurance of a detailed reply, can be useful.
It is human nature to err, but negative feedback is not really appreciated. Efforts are undertaken to cover weaknesses, but the truth prevails. Therefore, the best approach is to admit the weaknesses, with an assurance that suitable measures will be taken for improvement. Acceptance of weaknesses may be difficult, but this is a positive approach and should be appreciated.
Develop Thrust Despite Negative Feedback
The negative feedback should not be demoralizing enough to deter moving forward, and efforts should still be directed toward progress. Weaknesses must be considered normal, and those accepted as true must be removed at the earliest.
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