Most products or processes in the world want and seek out quality via the end users wants and needs. Failed projects or processes often do fail because of the lack of a continual process to improve. The important and must-have principles of CQI include:
Process Improvement Plan – The PMBOK recommends every process improvement plan run alongside actual project phases. A good plan will be specific on goals and expectations.
Process for Improving – This principle ensures a process is set up for improvement. For example, will X-Bar control charts be used to determine acceptable and non-acceptable levels within a project or will the PDCA be employed?
Process Problems – Here, the CQI team should clearly assess possible and known problems.
Root Causes – What is causing the problems in the next principle in continuous process improvement. Fault tree diagrams are often used to identify root causes in order for issues to be controlled or improved.
Acting on Improvements – Once root causes are identified, this CQI principle ensures teams find a way to act on those problems with a specific plan or process that will remain constant.
Monitoring Improvements – This may be the most useful part of CQI as it ensures set plans or processes are working to constantly improve the situation, product or failed element.
Developing Quality Assurance Plans – Via research, assessment and monitoring, the final principle of CQI, developing a quality assurance plan includes audits, incident reporting, risk management and change controls.