The buzz word that is currently doing the rounds of Information Technology industry is 'technology-driven transformation'. Businesses interpret this as using the technology to redefine the services that they can offer at lower costs, which would increase the revenues and boost the profits. As the scope of the Internet is getting widened day by day as a technology platform, it has been occupied by an ever-growing number of application tools. These tools facilitate deriving the most from the Net and business communication trends.
It is a fact that continually advancing technology is bringing about dramatic changes in business communication trends the world over. The day may not be far off when business communications will be done in a paperless manner favoring green technology.
During the last decade alone, tremendous technological advancements have taken place to provide a new direction to business communication trends – be it voice communications or data transfer.
It is only to be expected that during the ensuing decade, business communication facility will receive further thrusts and will witness major innovations across many more interfaces - through mobile phones, standard landline telephones, Internet and the Web in general. Business communication trends and tools broadly deal with technological developments and applications pertaining to business processes that can relate to back office operations, data management and analysis, professional services and support, to mention only a few. They cover almost any type of businesses, in manufacturing and/or services. Some of the most recent and relevant ones are discussed in this article.