Using the Checklist
Once you’ve downloaded the conflict checklist template, you can see it’s relatively easy to use to resolve issues by following these steps:
Type of Conflict – Be specific here on the type of conflict. Does it involve team members, vendors or stakeholders? What is the basis for the conflict?
Involved in Conflict – Who is involved in the conflict? List names of everyone or every organization involved in the disagreement.
Back-Up Information on Conflict – As the project manager, it’s up to you to investigate and determine if a true conflict that could harm the project from moving forward actually exists—with documentation.
Conflict Verified By – Here, some project managers may utilize a facilitator to back up the conflict or an outside source. If so, confirm who verified the problem.
Brainstorm the Conflict – Everyone involved in the verified conflict should meet to brainstorm the reason for the conflict along with possible solutions. Mind maps can be a great tool for analyzing problem areas that arise at the onset of a project.
Negotiate the Conflict – Once the brainstorming session is complete and possible solutions are found, it’s important to take the time to enter negotiations to come up with the best way to resolve the disagreement.
Conflict Settle Date – Here the project manager should sign off on the agreed solution, sign the conflict resolution checklist and keep a copy as part of the entire project plan.