What is Quality?
Most management professionals are aware of Motorola and its impact upon the world of management; more specifically, project management. In the 1950s, quality was just a tool to sort out the good products from the bad.
While the product served the required function, the level of excellence with regards to its performance was hardly taken care of. Motorola was one of a few companies that paved the way to setting standards of excellence in a product; today defined as 'quality'.
In project management terms, quality is the level of excellence; the meeting, and compliance of specifications. It also implies total satisfaction on the part of the customer, which is brought about as a result of 'zero defects' in the product or service. From a customer point-of-view, quality means 'getting your money's worth'.
Hence, it can be seen that quality has many aspects and faces, that keeping up with quality becomes inevitable and a necessity for every project. In today's day and age, the defining of quality has become more and more specific,in that there are standard guides to improving project quality. Here we take you through the main aspects of quality in a project and how it can be improved upon so as to move towards zero defects.