#5. Authority or Hierarchy Problems
A worker may feel reticent about approaching and talking to their manager. Someone may be quietly stewing about an issue and never broach the subject. Another may think that the discussion is too personal.
Try This: Try to segregate or make an appointment to speak with the co-worker face-to-face if possible. Ensure that confidentiality of the discussion is of utmost important to you. Set-up the talk before problems escalate, if possible; and put questions in the context of why you are asking. For example, “I would like to learn more about the research on the needs of the client prior to publication, is this a good time to ask some questions? Then suss out the error and correct the problem.
#6. Poorly Written Communication
Poorly written materials, incorrect syntax, bad grammar and items out of context are all too frequent in interoffice business publications and lead straight to confusion.
Try This: Make sure to proofread the copy and always have another set of discriminating eyes check for mistakes. For important directives or changes of any kind, run them by the best editor in the office.
#7. Gender Bias
The battle over which gender makes the best leader is taking the focus away from the real issue. Then too, sometimes workers only want to relate to people of the same gender.
Try This: Don’t wait for an invitation to speak. Speak loudly and make sure your viewpoints are expressed; establish eye contact, and own your space. Never issue disclaimers, engage in demeaning yourself—and avoid unwarranted apologies.
#8. Focus or Listening Problems
Inability of employees to interpret the information or provide adequate focus leads to team communication issues. The gap in age, the hole left by a boomer generation retiring, and other societal weaknesses make this communication barrier very real.
Try This: Make eye contact with the person and try to find some common ground to initiate the discussion using the group focus technique. Don’t acquiesce to “dumbing down" but use analogies to help explain difficult principles.
#9. Knowledge-Inadequate Knowledge
Group functions may suffer setbacks due to ineffective education or lack of understanding or other inadequate knowledge foundation.
Try This: Occasionally the use of industry jargon is the culprit and a simple question and answer "in plain English" will correct the problem. Often a weakness in education becomes quite apparent in annual performance reviews. Extra efforts will need to be made to guarantee that all persons know and understand what they are told. But some things even additional training won’t satisfy.
#10 Cliques, Groups and Friendships
A tight and exclusive grouping of individuals who bond together for one reason or another can be problematic if they are not objective.
Try This: Avoid any character reference or label and don’t try to analyze what you think ‘they know.’ It is too easy to fall into faulty perceptions. Stress that in a business environment all workers need to try to assimilate so that differences can be minimized and that with cooperation, the task at hand will move quicker and with less angst.
Don’t be afraid to seek assistance from people who demonstrate effective communication skills.