A Workplace Conflict Situation
To understand how to apply the conflict management styles, read the following discussion. It involves two project members, Susan and Ranen. Susan is a graphic designer while and Ranen is the project manager.
Susan: Do you really expect me to complete this work by noon tomorrow?
Ranen: Look Susan, it’s not like I have a choice. We didn’t do it right in the first place and now the client is demanding the changes ASAP!
Susan: Why can’t you put your foot down and tell them it can’t be done in this time frame! It’ll take a week.
Ranen: Calm down Susan. It’s not a matter of putting my foot down. We didn’t do it correctly in the first place. And, anyhow…weren’t you responsible for that?
Susan: …ah, so now you’re putting the blame on me.
Ranen: The facts are in black and white. One of your modules has the defect, yet again! It should have been caught before sending it to the client.
Susan: The schedules you create are tight and sometimes impossible to meet…and I have other modules to look after too.
As you can see, this discussion has turned into an argument. Each person is simply defending his or her interests without looking for a solution. Let’s see how Ranen could apply different conflict management styles here and hopefully reach a solution.
Image Credit: SXC