Dealing With Difficult Employees
A difficult employee can make a manager want to throw in the towel, give up on the employee, or even terminate him. Before you do that, consider these steps:
Be Aware - If you notice any change in an employee that appears to be on-going or results in a destructive workplace, you need to address the issue sooner rather than later.
Address - Take the time to talk to the employee in a private area. Chances are they will open up to you if they feel safe. Assure them you are there to help.
Listen - This is your time to really listen to the employee. Find out if the stress is coming from an internal or external source.
Respond - Use good judgment when you respond to the employee and let them know you are there to help. If an employee has been with the company for a long time, they are most likely an asset to your company. Tell them how you can help.
Plan - Work with the employee to develop an action plan on improving their attitude. If the problem is internal, explain exactly how you plan to deal with it. If the problem is external, suggest places the employee can get help like their church or a counselor. Provide your employees a debt counselor where they can talk about financial woes.
Follow-Up - Don't just drop the ball after your meeting and action plan. Follow-up with your employee on how they are doing. Encourage them when you see their attitude improve. Compliment them on their success and let them know you are always available if they need to talk.