Six Habits of Effective Teams
These six habits form an interlocking pyramid of integrated habits: the foundation consists of developing caring skills; the mid-level focuses on process-oriented habits; and the capstone habit addresses trust and roles.
Habit 1: Strengthen Emotional Capacity
The foundation of team effectiveness focuses on exploring, understanding, and developing emotional awareness within individual team members and then transferring that awareness to the overall emotional intelligence of the team, thus making team members more receptive to client needs and improving member-client relations.
Habit 2: Expand Team Self-Awareness
Kohn and O'Connell insist that a team's identity is driven less by its name than by its mission, values, strengths, and client perceptions. Therefore, to increase overall effectiveness, members must know where they fit in the team's structure, and the team needs to identify its purpose in a mission, vision, and values statement.
Habit 3: Practice Empathy and Respectfulness
Gaining a better understanding of customers’ concerns, dilemmas, and desires allows team members to relate to customers and provide better service and products. Members also need to practice empathy and respectfulness toward fellow team members to facilitate interdependence.
Habit 4: Establish and Regulate Team Norms
It is very important for team members to abide by team and company values, norms, and policies. Establishing and maintaining healthy group norms positively influences a team's functional capabilities, which greatly impacts productivity. Additionally, all team members, regardless of position, status, or tenure, must be subjected to the same expectations.