A Poor Decision on a Project Delivery
My project goal here was to deliver the Dodge Viper to the customer. This included him either financing the vehicle or paying cash, signing the appropriate papers, explaining the tax, title, and delivery fees, gassing up the vehicle, and sending the customer on his happy way. Seems easy right?
Here is where the consequences of poor decision making for a project come into play. Let’s look at the project in a decision-making-model format:
Project – To sell the Dodge Viper
Alternatives – Deciding the lowest price I would accept.
Evaluate Alternatives – Consider variations of prices I would accept from an interested buyer.
Make a Decision – Once the buyer was in my showroom, I made what I thought was an awesome decision to sell the Dodge Viper for $90,000.
Monitor the Decision – Here is where my poor decision making came into play and killed the deal. Failure to monitor the delivery process of this project caused me to lose the deal and the Dodge Viper.
While the customer signed the contracts, paid cash and was happy with his new toy, the “gassing up" of the vehicle went awry. Instead of taking this $90,000 vehicle to the service station myself to load it up with gas (a part of the delivery process in my project), I allowed a porter who at the ripe age of 23 couldn’t wait to get his hands on the wheel of that Viper!
Approximately 10 minutes later, I received a call from the local police department telling me that the young 23-year old had crashed the $90,000 into a funeral home—nice place for a Dodge Viper to end up! Fortunately the 23-year old (and no one else) was hurt; however, I lost the deal, the cash, the car, and the buyer.
If I had utilized the “monitor" phase of this decision making process, there would have been no consequences to what I call the bad Dodge Viper decision.
So, in effect, not utilizing a good decision making model or process will indeed harm any project—and as you can see, the project can be massive or simply a poor business decision. Learn to follow the best practices of decision making in your projects to avoid the dilemmas that will come if you fail to employ these practices in your projects.
PS: If you know anyone who wants parts for their Dodge Viper, drop me a line.
Image Credit: Megan Avina - (The Taos News)