Knowing the Basic Outline for a Crisis Management Plan (continuation)
III. Emergency Contacts
The list of emergency contacts will contain names and telephone numbers in accordance with the following communications protocol:
1. The highest authority, who may be the president or CEO of the organization, since he will be deemed responsible for all the outcomes of the critical scenarios listed in the second section of the outline. This person will be provided with full information available and will give the orders to contact the phone numbers of the appropriate crisis management team, legal counsel, his advisers, and the media spokesperson.
2. The pre-designated alternate to the highest authority, in case the latter cannot be reached. This may be the vice-president or a designated senior executive officer chosen by the CEO to act on his behalf.
3. Legal counsel and other advisers who may be required in each team are next. They are considered, based on their expertise, to further evaluate the seriousness of the situation and provide additional input to the initial mitigation responses.
4. The media spokesperson to which the official public statement will be released. This person shall be considered on the basis of his integrity for fair and unbiased practice of journalism in his industry.
5. The pre-designated crisis management team members; each member is listed according to the critical scenarios to which he is assigned. These individuals are previously selected based on their expertise and track records in handling similar if not the same crisis situation that they are being tasked to handle.
6. The government units indicated by federal or state government laws as requiring immediate notification.
7. Emergency units, services, or suppliers, whether private or public, as they can provide additional input or assistance whether technological or traditional aside from those that are already at the scene of the critical scenario.
Image Credits: Presidential Emergency Operations Center. Courtesy of Wikimedai Commons