2. Establish the Procedures or Process Employed
What procedural steps were being followed by the workers?
Here the questions are best formulated by mapping out a process flow diagram to determine the order by which the procedures take place. This is also where human factors come into focus as the performers of the action that led to or those who were affected by the events.
3. Prepare a Problem Analysis Worksheet for the Answers Gathered:
To maintain an organized method of analysis, each set of questions are categorized as answers to:
a. Systems or procedural failures
b. Failure that is inherent to the location
c. Failure to maintain informational records or documentation
For every answer gathered, place it under a descriptive columns: Is a Cause and Could be a Cause but is not.
We now analyze why there are an increasing number of employees going on an extended disability leave by re-organizing our answers.