I have to admit, I got off to a rocky start with the product. I Initially tried to download Comindware as a free trial, and kept getting a message reading, “We have accepted your request to create a product instance. This operation may take up to 5 minutes. Please refresh this page a bit later." I was able to get some assistance from Comindware staff, who told me that my complaint helped them to discover a bug they were able to correct.
With the cloud version, the first tutorial video in the video series would not play, although at a later date during my trial period I found it operational. Eventually I connected with a training manager who was very friendly and helpful.
In my initial product setup, I was not able to create a task that I could assign to a team member. I could only create Tasks as Personal Tasks to be done only by myself. I mentioned this to my guide who advised me that Personal Tasks could never be assigned to others. A few days later I discovered I had gained the capability to create tasks in other categories.
It’s very important, then, when you take Comindware Tracker out for a drive the first time, not to create experimental tasks without setting things up first. It’s better to stick with the One-Click Solution workspaces that give you access to templates commonly used within several different categories of departments--more on that later.
If you’re like me, however, you’ll want to dive into this product's tantalizing features and see how you can customize them for your company’s needs. Users are defined as either Architects or Administrators; if you’re one of the latter, let me take you through a successful setup of the product so that you can create tasks, assign them, and group them into automated task workflows.