Looking for information on stratified random sampling…here’s an article that explains how this sampling method is used. Also, there’s an example that will make it easier for you to get an in-depth understanding of this sampling technique.
If you’re focused on improving work process, then the best place to get started is a spaghetti chart. Find out more about this lean process improvement tool.
In many areas of project management, but most widely used in Six Sigma, project managers seek out the root cause of a problem via the use of a fault tree analysis diagram. What is a fault tree diagram and how is it used? Jean Scheid explains with a template.
Do you listen to or survey your customers? Or, are you so sure your product or service is so awesome it can entice all on its own? If the latter, it’s time to visit the voice of the customer (VOC) and utilize techniques to improve profits.
What’s the best technique to make collaborative decisions when the list of propositions is long and team members have differing opinions? The multivoting technique is the answer. Read on to find out how…
Using voice of the customer (VOC) surveys can help discover product defects, customer service issues and the experience and wants of the customer. Here, Jean Scheid offers up an example of a voice of the customer survey with a free download.
If you want to learn about the different sampling techniques used for data collection here is an article that elaborates upon probability as well as non-probability sampling techniques. Read on to learn more about these different techniques.
In Six Sigma projects, to minimize defects and also maximize end-user satisfaction, often Kano Model usage is a way to combine quality-function-deployment (QFD) tools and chart them using a Kano analysis to improve the product. Find out how to use the Kano Model in your Six Sigma projects.
This article’s retelling of the Six Sigma history brings the readers back to a time when its principles were simply meant to control the causes of variables in the earliest inventions. Find out how one man’s statistical analysis evolved into becoming a set of business tools and methodologies.
Looking to find ways to improve customer satisfaction and quality if you’re in the service industry? If so, why not use a Kano analysis? Find out here how to use this customer needs/wants/desires model developed by quality expert Dr. Noriaki Kano. Jean Scheid explains the Kano Model.