Six Sigma

Voice of the Customer Techniques and Tools

Voice of the Customer Techniques and Tools

Do you listen to or survey your customers? Or, are you so sure your product or service is so awesome it can entice all on its own? If the latter, it’s time to visit the voice of the customer (VOC) and utilize techniques to improve profits.
The Multivoting Technique Explained

The Multivoting Technique Explained

What’s the best technique to make collaborative decisions when the list of propositions is long and team members have differing opinions? The multivoting technique is the answer. Read on to find out how…
Free Example of a Voice of the Customer Survey

Free Example of a Voice of the Customer Survey

Using voice of the customer (VOC) surveys can help discover product defects, customer service issues and the experience and wants of the customer. Here, Jean Scheid offers up an example of a voice of the customer survey with a free download.
Data Sampling Techniques Used in Market Research

Data Sampling Techniques Used in Market Research

If you want to learn about the different sampling techniques used for data collection here is an article that elaborates upon probability as well as non-probability sampling techniques. Read on to learn more about these different techniques.
Understanding Kano Model Usages in Six Sigma

Understanding Kano Model Usages in Six Sigma

In Six Sigma projects, to minimize defects and also maximize end-user satisfaction, often Kano Model usage is a way to combine quality-function-deployment (QFD) tools and chart them using a Kano analysis to improve the product. Find out how to use the Kano Model in your Six Sigma projects.
Six Sigma History and How It All Began

Six Sigma History and How It All Began

This article’s retelling of the Six Sigma history brings the readers back to a time when its principles were simply meant to control the causes of variables in the earliest inventions. Find out how one man’s statistical analysis evolved into becoming a set of business tools and methodologies.
Free Example of a Kano Analysis: Uses in the Service Industry

Free Example of a Kano Analysis: Uses in the Service Industry

Looking to find ways to improve customer satisfaction and quality if you’re in the service industry? If so, why not use a Kano analysis? Find out here how to use this customer needs/wants/desires model developed by quality expert Dr. Noriaki Kano. Jean Scheid explains the Kano Model.