Four Distinct Areas
The role of a total quality control analyst can be divided into four distinct parts which include:
(A) Set the standards for quality.
(B) Ensure that the definition of quality is understood and internalized by the employees.
(C) Testing to ensure quality.
(D) Improving customer feedback.
Set The Standards For Quality
A quality management system is an established framework where businesses can manage its key processes. This simply means that businesses have an established way of doing things and can check on the quality of their products or services to see if they are meeting the established standards.
A total quality analyst would have the responsibility of maintaining or improving this framework by ensuring that processes meet recognized standards and clarifying business objectives to the team to ensure that they are compliant. This involves a certain vigilance on the part of the analyst to prevent expensive mistakes.
Another distinctive role for a total quality analyst when setting standards is to analyze areas in which the business can increase efficiency by improving use of time and resources. Hence, this role brings into play analytic skills and some amount of forecasting.
Impart The Standards of Quality
As alluded to before, the total quality analyst has to ensure that the definition of quality is understood by employees and not only understood but internalized. This is very important, as quality and the definition of the standards, have to be carried out by the workers. Hence, a key role as a total quality analyst is actually an interpersonal one. This imparting of knowledge to the workers can take many different forms such as memos, meetings and demonstrations, thus it is very important for the total quality analyst to be intimately familiar with the standards on all levels and be able to effectively impart this.
Testing to Ensure Quality
Quality assurance personnel realize the importance of testing as a standard procedure in any quality assurance project. The total quality analyst can do testing on three fronts:
1. The beginning of a product cycle.
2. The middle of a product cycle.
3. The end of a product cycle.
There are some companies that do testing at all stages at a particular time of the year, just to ensure the viability of the system. Others do random testing during various stages of the product cycle and yet still others only test the finished product. Depending on the standards set by a particular company or business, the total quality analyst is responsible for the testing of products or services to ensure that quality is maintained.
Following Up on Customer Feedback
Quality control ultimately stops at the consumer of the product or service. It is their response to the product or service that is important to a company’s future well-being. So the final leg of the quality control process is to get feedback from customers and to use this feedback for future processes. A good total quality control analyst realizes the need to improve upon the customer’s feedback, by revisiting the first step of the process and adjusting the process to fulfill customer satisfaction.
Hence, the role of the total quality control analyst involves dealing with internal and external customers while ensuring that internal quality is transformed to external satisfaction.
Webber, Larry (2007). Quality Control for Dummies. Wiley Publishing Inc.