Putting it All Together
When you're providing an employee with positive feedback using the STAR model, you'll put everything together and deliver the feedback. For example, the following might be said when giving feedback using this model:
- The other day, when things went wrong in the software program, you didn't panic. Instead, you kept a calm head and patiently determined what the cause for the bug in the software was. This resulted in keeping other employees calm and helped us to solve the problem much faster.
You can see in this example that by acknowledging the situation, identifying the action, and praising the results, that you will be better able to encourage similar action in the future from employees.
When it comes to providing negative feedback, make sure you identify both the actual action and result and the desired action and result. For example:
- When I sent this proposal back to you for adjustments and with questions, you didn't correct the problems or respond to the questions, and therefore I cannot accept the proposal. If you had made the needed adjustments and responded to the questions effectively, then I would have been able to approve the project proposal.
In this example, both the undesired and desired actions and results are identified. By doing this, it makes it much easier for employees, stakeholders, and project team members to understand what needs to be done and why it needs to be done.
By providing effective feedback on a regular basis, you can improve the productivity and effectiveness of your project team.