Free Example of a Voice of the Customer Survey
Using voice of the customer (VOC) surveys can help discover product defects, customer service issues and the experience and wants of the customer. …
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The Multivoting Technique Explained
What’s the best technique to make collaborative decisions when the list of propositions is long and team members have differing opinions? The …
Continue ReadingVoice of the Customer Techniques and Tools
Do you listen to or survey your customers? Or, are you so sure your product or service is so awesome it can entice all on its own? If the latter, it’s …
Continue ReadingWhat Is a Fault Tree Diagram: Simple Steps to Create One
In many areas of project management, but most widely used in Six Sigma, project managers seek out the root cause of a problem via the use of a fault …
Continue ReadingData Sampling Techniques Used in Market Research
If you want to learn about the different sampling techniques used for data collection here is an article that elaborates upon probability as well as …
Continue ReadingUnderstanding Kano Model Usages in Six Sigma
In Six Sigma projects, to minimize defects and also maximize end-user satisfaction, often Kano Model usage is a way to combine …
Continue ReadingSix Sigma History and How It All Began
This article’s retelling of the Six Sigma history brings the readers back to a time when its principles were simply meant to control the causes …
Continue ReadingFree Example of a Kano Analysis: Uses in the Service Industry
Looking to find ways to improve customer satisfaction and quality if you’re in the service industry? If so, why not use a Kano analysis? Find out …
Continue ReadingThe Five Must-Know Phases of a Six Sigma Project Using the DMAIC Processes
Six Sigma metrics are use in order to improve an operation’s effectiveness. These metrics also help to improve the quality of its business …
Continue ReadingCreating a Designing a Voice of Customer Program
Getting customers to talk to you as a business can be challenging, especially since most customers seem ready to talk to other people about their …
Continue ReadingLearn Typical Six Sigma Metrics to Improve the Quality of Operation Excellence
The quality of the product or the process determines the business success. Applying Six Sigma metrics to the processes helps a great deal to ensure …
Continue ReadingHow Much Does It Cost to Develop Six Sigma Training & Certification?
No matter what industry you’re in, what are the costs to develop Six Sigma training for your organization? Some say, it’s not the costs you should …
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